Shipping policy
Dispatch, Shipping, and Insurance
Orders for ready-to-ship SWE ME Jewelry will be processed and dispatched (on a best endeavor basis) within 3 working days from the time the orders were accepted by SWE ME.
Pre-order pieces will take 4-6 weeks to dispatch from the time the orders are accepted by SWE ME.
Shipping on all orders is free, subject to these Terms & Conditions.
All orders are currently shipped through DHL Express and require at least 2-3 working days to deliver from the time of dispatch. Delays in shipping are not the responsibility of SWE ME, however, we work closely with our shipping partner to minimize the potential impact of delays. SWE ME is not responsible for any delays caused by destination customs clearance processes.
If delivery is delayed by any event outside of our control, we will contact you as soon as possible to let you know and we will take steps, on a best endeavor basis, to minimize the effect of the delay. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to cancel your order and we will give you a refund for any goods you have paid for but not received. The refund issued would be the amount received by SWE ME net of all charges and expenses incurred including but not limited to banking charges, exchange rates or taxes and the charges to be incurred for effecting the refund to the customer.
SWE ME has an insurance covering any loss, destruction, theft, or damage during transportation/transit of SWE ME Jewelry. Once your purchases have been delivered to the specified address and signed for, they are no longer covered by our insurance.
Taxes and Duties
Where available, taxes, duties, and handling costs are calculated according to your shipping destination at checkout. In this case, you will not be charged any further costs when your delivery arrives. To view the correct pricing, make sure you select your Country/Region at checkout.
For other countries where taxes and duties cannot be incorporated at the time of placing the order, as soon as the shipment arrives at the destination, sales tax on imports as well as customs duties and handling costs will be determined by the respective customs office. You will then be invoiced by our logistics partner, DHL. By placing your order with SWE ME and paying and/or providing the required information, you concede to the import regulations of the shipment. Please be aware that import regulations vary from country to country.
Please note that the reimbursement of any duties, taxes and/or handling costs will depend on your country’s policies and cannot be refunded by SWE ME.
Warranty
Due to the delicate handmade craftsmanship, SWE ME Jewelry made of titanium shall have a limited warranty against defects involving material and manufacturing, of 90 days from the date of delivery. SWE ME Jewelry made of gold and diamond shall be on a limited warranty of 12 months from the date of delivery. Within these periods, SWE ME will repair or replace any jewelry that have manufacturing defects, at no additional cost. Please note that this warranty does not cover normal wear and tear, improper care, or damage resulting from misuse tampering or third-party repairs, which will void the warranty.
Repairs
Should you require a repair, please contact us at customercare@sweme.com stating the item in need of repair, the nature of the repair needed, the details of the original sales invoice, and your contact information. SWE ME at its sole discretion will approve the repair if the repair request is consistent with this policy.
If the item cannot be repaired, we may offer you a replacement of the item or you may choose to receive a Gift Card or a refund (provided that SWE ME does not dispute or contest your claim) according to the terms of our Return Policy. Please note that the reimbursement of any duties, taxes, and/or handling costs will depend on your country’s policies.