Orders

To place an order you must add items to your shopping bag, proceed to checkout, enter your billing/shipping address which must be the same (if not, we may request for additional documents for KYC purposes), choose your preferred payment method and effect payment to complete your order.

SWE ME will store a record of your documents only for as long as is necessary and as long as required by applicable law. Please refer to our Privacy Policy for more information.

All orders are subject to acceptance and availability, and items in your shopping basket are not reserved and may be purchased by other customers.

Before proceeding to purchase, please check the order details and correct any possible errors as orders once placed cannot be cancelled or altered.

Payment Methods

Credit Card

SWE ME currently accepts the following payment methods, Visa, MasterCard and American Express. These methods may change from time to time.

Gift Card

If you have any valid Gift Card in your account, you can redeem the same during check-out. You shall pay any remaining balance with a payment method of your choice.

Pricing

All prices shown on www.sweme.com or quoted by customer service are in AED. SWE ME reserves the right to modify prices and delivery costs at any time without prior notice.

SWE ME may cancel orders and process refunds due to any pricing errors.

Shipping

Shipping on all orders is free, subject to the Terms and Conditions.

Dispatch

Orders for ready-to-ship SWE ME Jewelry will be processed and dispatched (on a best endeavor basis) within 3 working days from the time the orders were accepted by SWE ME.

Pre-order pieces will take 4-6 weeks to dispatch from the time the orders are accepted by SWE ME.

Orders will not be processed until full payment is received and where required, additional documents requested. Please note, order processing might take longer during peak season and public holidays.

For Rush Orders: please contact us directly at customercare@sweme.com.

Delivery

Delivery Processing Times: All orders are currently shipped through DHL Express require at least 2-3 working days to deliver from the date of dispatch.

Once your order has been dispatched, you will receive an email with your tracking information so you can follow its progress.

Delays in shipping are not the responsibility of SWE ME, however, we work closely with our shipping partner to minimize the potential impact of delays.

Insurance: SWE ME has insurance covering any loss, destruction, theft, or damage during transportation/transit of SWE ME Jewelry. Once your purchase has been delivered to the specified address and signed for, it is no longer covered by our insurance.

Taxes and Duties

Where available, taxes, duties and handling costs are calculated according to your shipping destination at checkout. In this case, you will not be charged any further costs when your delivery arrives. To view the correct pricing, make sure you select your Country/Region at checkout.

For other countries where taxes and duties cannot be incorporated at the time of placing the order, as soon as the shipment arrives at the destination, sales tax on imports as well as customs duties and handling costs will be determined by the respective customs office. You will then be invoiced by our logistics partner, DHL. By placing your order with SWE ME and paying and/or providing the required information, you concede to the import regulations of the shipment. Please be aware that import regulations vary from country to country.

Please note that customs duties, tax and imports and handling costs that you were charged by our logistics partner cannot be refunded by SWE ME.

Warranty

Due to the delicate handmade craftsmanship, SWE ME Jewelry made of titanium shall have a limited warranty against defects involving material and manufacturing, of 90 days from the date of delivery. SWE ME Jewelry made of gold and diamond shall be on a limited warranty of 1 year from the date of delivery. Within these periods, SWE ME will repair or replace any jewelry that have manufacturing defects, at no additional cost. Please note that this warranty does not cover normal wear and tear, improper care, or damage resulting from misuse tampering or third-party repairs, which will void the warranty.

Repairs

Should you require a repair, please contact us at customercare@sweme.com stating the item in need of repair, the nature of the repair needed, the details of the original sales invoice, and your contact information. SWE ME at its sole discretion will approve the repair if the repair request is consistent with this policy. If the item cannot be repaired, we may offer you a replacement of the item or you may choose to receive a gift card or a refund (provided that SWE ME does not dispute or contest your claim), according to the terms of our Return Policy. Please note that the reimbursement of any duties, taxes and/or handling costs will depend on your country’s policies.

Please email customercare@sweme.com immediately if any of your purchases have been delivered without the SWE ME authenticity card.

Returns Policy

Exchanges

We do not accept returns however, to make your online shopping experience convenient, subject to the Term and Conditions herein, we offer a complimentary exchange service for a Gift Card. You may, within 7 days from receiving your order, request for a return to be processed in accordance with the Return Policy. Returns that do not meet our policy will not be approved and will be sent back at customer’s cost.

Gift Returns

To arrange a gift return, please email us at customercare@sweme.com for further assistance.

Receiving a Gift Card

We do not issue cash refunds for any orders however, you may, within 7 days from receiving your order, request for a return to be processed. Provided the Returns Policy requirements are met, SWE ME may issue a refund in the form of a gift card that will be emailed to you, equal to the value of the purchase. The reimbursement of any duties, taxes and/or handling costs will depend on your country’s policies.

Please note that once your return has been vetted and approved, it may take up to 3 working days to email you the gift card. Once emailed, you have up to 12 months from the initial date of issuance to redeem the gift card, and upon expiry of such time period the gift card shall become null and void. For the avoidance of doubt, any unused gift card shall lapse 12 months from the initial date of issue.

We do not accept any returns or provide any gift card against any bespoke, engraved, embossed, or personalized creations, except in cases where there have been defects in material and manufacturing.

Creating a Return

Please follow the steps below:

1. Create your return through Manage Returns which can also be found at the footer of the website.
2. You will be asked to enter your email after which you will receive a 6-digit code to log in.
3. Select the order and specific item(s) you would like to return.
4. Click on the "REQUEST RETURN" button and state the reason for return and submit your return request.
5. Once the Return Request is approved by us, you will receive an email at your registered email address containing a return shipping airway bill and a pro forma invoice.
6. Pack the SWE ME jewelry that you wish to return inside its original packaging, along with the pouch, original invoice and authenticity card, and place everything inside the shipping box.
7. Fill out and sign the pro forma invoice emailed to you.
8. Stick the return shipping airway bill emailed to you, along with the filled and signed original pro forma invoice, securely and visibly on the outside of the shipping box.
9. When the courier arrives, ensure that your shipping box is open for inspection by the courier before sealing it and handing it over.

Jewelry approved for return must be received in its new and unused state, in perfect condition along with the original packaging and sales invoice. This includes all packaging, pouches, and authenticity cards. We reserve the right not to accept any return if the product shows signs of wear or has been used or altered from its original condition in any way.

To ensure your return is covered by our free returns policy and reaches us promptly, the jewelry must be returned from the same country to which it was delivered. Orders sent back from a different destination may be delayed by customs and incur additional charges borne by the customer.

We prefer that shipments are returned to us via our own service so that they are protected and insured. If you choose to use any other secure means, we will not accept liability. If you intend to do this, please contact us at customercare@sweme.com.

Customs Requirements for Your Return

Please ensure you fill out and sign all returns proforma invoices that have been emailed to you to ensure smooth clearance with customs. Do not combine returns from multiple orders. Attach all copies securely to the outside of the parcel, ensuring they are visible and can be removed and checked by a customs operator before releasing your package.

Receiving a Refund

We do not issue refunds for any orders except in cases of defects in materials and manufacturing. You may, within 7 days from receiving your order, request for a return to be processed in accordance with the Return Policy. Provided that SWE ME does not dispute or contest your claim, refunds may take 7 working days to be processed from the date of approval of the refund. The refund shall be credited according to the original payment method used at the time of purchase. Please note that the reimbursement of any duties, taxes and/or handling costs will depend on your country’s policies.

Late Returns

The return order should be shipped back to SWE ME within 3 working days of approval of the return request, failing which you shall not be entitled to the right of return. Returns outside this time frame may be accepted at the discretion of SWE ME, based on a prior written approval obtained by emailing customercare@sweme.com.

Faulty Goods

If you discover any defects in materials or workmanship in your jewelry upon delivery, please contact us within 7 days of receiving your order at customercare@sweme.com with clear photos or other supporting evidence of the defect. We will review your claim and, if substantiated, you shall return the item to us. Upon receiving the item, we shall make the final determination for issuing the refund or gift card as you may choose (provided that SWE ME does not dispute or contest your claim), in accordance with the terms of our Return Policy. Please note that any Refund issued would be credited according to the original payment method used at the time of purchase. Please note that the reimbursement of any duties, taxes and/or handling costs will depend on your country’s policies. If you opt for a gift card, it will be emailed to you, equal to the value of the purchase. The reimbursement of any duties, taxes and/or handling costs will depend on your country’s policies.

Care Instructions

At SWE ME, we go to great lengths to ensure strength and durability for every piece of jewelry.

To avoid discoloration & damage, here are some measures you can take to care for your SWE ME jewelry:

• Do not expose your jewelry to chemicals - especially makeup and alcohol (perfumes, deodorant, etc.)
• Avoid exposure to water.
• Keep your jewelry in a space away from direct sunlight and humidity.
• Avoid any hard and harsh impacts on the jewelry.
• Store the jewelry in the pouch provided to avoid scratches.

Complimentary Services

The following complimentary services may be offered for purchases made on www.sweme.com:

• Gift Note: A personalized gift note can be included in the order.
• Gift Bag: You may request for a SWE ME shopping bag to complete the gift package.
• Gift Receipt: The gift recipient will receive a gift receipt in their package. Original invoice will be emailed to the customer directly.
• Free Shipping
• Complimentary Return for a Gift Card

Contact Us

Customer Care
For any enquiries, please contact us on customercare@sweme.com.

Jewelry Consultants
Looking to refresh your vault or add the finishing touch? Contact our expert Jewelry Consultants for assistance. Email us at customercare@sweme.com.
We are available Monday-Friday 10am-5pm GST.